Services

Out of Hours Service

24/7 emergency fuel support wherever Shell Aviation is present around the world.

Emergency Support

24/7

Always
Available

Global helpline coverage

Wherever you are in the world or wherever your plane lands and Shell Aviation is present, just give us a call with your emergency fuel request.

During out of office hours on weekdays

Your calls will be directed to the next available fuel account manager on the other side of the globe.

During out of office hours on weekends

Your call will be directed to our expert helpline staff in Manila. Our helpline staff will endeavor to liaise with the airfield to arrange a fuel request on your behalf.

When you call the Shell Aviation Out of Office Hours Helpline, please be prepared to provide the information below:

Company
Contact name
Contact number
Description of problem
Location
Estimated time of arrival
Type of fuel Urgency: High, Critical, Normal etc.

Need immediate assistance?

Contact our 24/7 helpline for emergency fuel requests.